ctc77 Privacy Policy

ctc77 collects personal information through several channels: directly from you when you register an account or submit a support request; automatically through your use of the platform; and from third-party identity verification and payment service providers. The categories of data we collect are described below.

1.1 Registration & Account Data

When you create a ctc77 account, we collect the information you voluntarily provide during the registration process, including your full legal name, date of birth, email address, mobile phone number, and preferred username. This information is essential to create and maintain your account and to verify that you meet our minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Data

In compliance with our know-your-customer (KYC) obligations, ctc77 may request that you submit supporting identity documents before processing withdrawals or where our compliance team determines that verification is required. Documents we may request include:

• National Identity Document (NID) — front and back copy
• Valid passport — photo page copy
• Proof of address — utility bill, bank statement, or mobile banking statement issued within the last three months
• Selfie photograph holding your ID document (for enhanced verification)

KYC documents are stored securely and used exclusively for identity verification and anti-fraud purposes. They are never shared with third parties except as described in Section 3 of this Policy.

1.3 Financial & Transaction Data

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, ctc77 records transaction reference numbers, transaction amounts (in Bangladeshi Taka, ৳), timestamps, and the mobile number associated with the payment account used. ctc77 does not store your full mobile banking PIN, OTP codes, or account passwords at any point.

1.4 Gameplay & Betting Data

ctc77 automatically logs data relating to your activity on the platform, including games played, bet amounts, win/loss records, bonus usage, session start and end times, and wagering history. This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring.

1.5 Technical & Device Data

When you access ctc77, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and pages visited within the ctc77 platform. This data is used for security monitoring, platform optimisation, and fraud prevention.

1.6 Communications Data

If you contact ctc77 via live chat, email, or any other support channel, we retain records of those communications — including the content of messages, timestamps, and the support agent's responses — for quality assurance, training, and dispute resolution purposes.

ctc77 processes your personal data for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises the primary purposes for which we process personal data and the legal basis for each.

Marketing Communications: ctc77 may send you promotional emails or SMS notifications about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, BPL and IPL betting offers), and new game launches — but only if you have opted in to receive such communications during registration or subsequently via your account settings. You may withdraw your consent and opt out of marketing communications at any time by updating your account preferences or by contacting [email protected].

ctc77 does not sell your personal data. We share data with third parties only where strictly necessary for the operation of the platform, compliance with legal obligations, or delivery of services that you have requested. The categories of third parties with whom we may share your data are as follows:

3.1 Payment Service Providers

To process your deposits and withdrawals in Bangladeshi Taka (৳), ctc77 shares relevant transaction data (such as your mobile number, transaction reference, and amount) with our payment partners — specifically bKash, Nagad, Rocket, and Upay. Each of these providers operates under its own privacy policy and data security standards. ctc77 shares only the minimum data necessary to complete the transaction.

3.2 Identity Verification Services

ctc77 may engage third-party KYC verification service providers to assist with identity document checks. These providers process your identity documents solely for the purpose of verifying your identity and age in connection with your ctc77 account. They are contractually prohibited from using your data for any other purpose.

3.3 Game Studio Partners

Certain games available on ctc77 are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by a third-party studio, technical gameplay data (such as bet amounts and outcomes) may be transmitted to and processed by that studio's servers to facilitate fair game delivery. These studios do not receive your personally identifiable registration or financial data.

3.4 Law Enforcement & Regulatory Bodies

ctc77 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or lawful government request. ctc77 will notify affected players of such disclosures where legally permitted to do so.

3.5 Professional Advisers

ctc77 may share personal data with legal advisers, accountants, and auditors where necessary for the conduct of our business operations. All such advisers are bound by professional confidentiality obligations.

3.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ctc77's business, player personal data may be transferred to the relevant successor entity. ctc77 will notify affected players of any such transfer in advance where practicable, and the successor entity will be required to honour the privacy commitments set out in this Policy.

ctc77 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session security, and analyse aggregate usage patterns to improve our services. This section explains what cookies we use and how you can manage them.

What Are Cookies? Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites function correctly, to store user preferences, and to provide website operators with analytical information about how their platform is being used.

Types of Cookies Used by ctc77:

• Strictly Necessary Cookies: These cookies are essential for the ctc77 platform to function. They include session authentication tokens that keep you logged in, security cookies that protect against cross-site request forgery (CSRF), and cookies that remember your cart or account state between page loads. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences and personalisation choices, such as your preferred language (English), currency display settings, and notification preferences. Disabling functional cookies will not prevent you from using the platform, but may result in a less personalised experience.
• Analytical Cookies: ctc77 uses aggregated, anonymised analytics to understand how players navigate the platform, which game categories are most popular, and where users encounter difficulties. This data is used to improve platform performance and user experience. No personally identifiable information is contained in analytical cookies.
• Security and Fraud Prevention Cookies: These cookies support ctc77's fraud detection systems by tracking patterns of device and browser behaviour that may indicate account takeover attempts, bot activity, or other security threats.

Managing Cookies: You can manage and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. For instructions on managing cookies in your specific browser, consult your browser's help documentation.

ctc77 takes the security of your personal data seriously. We maintain a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, and destruction.

Security Measures in Place:

• SSL/TLS Encryption: All data transmitted between your browser or device and the ctc77 platform is encrypted using SSL/TLS protocols with a minimum of 256-bit encryption strength.
• Password Hashing: Account passwords are stored in hashed form using industry-standard one-way cryptographic algorithms. ctc77 never stores your password in plain text, and our support team can never view your actual password.
• Access Controls: Access to personal data within ctc77's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): ctc77 strongly recommends that all players enable 2FA on their account to add an additional layer of protection against unauthorised login attempts.
• Regular Security Reviews: ctc77's platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

Data Retention Policy:

ctc77 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of 5 years after account closure.
• KYC documents: Retained for a minimum of 5 years from the date of submission, as required by applicable anti-money laundering principles.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gameplay and betting records: Retained for a minimum of 3 years from the date of the activity, or longer if required for dispute resolution.
• Support communications: Retained for a minimum of 2 years from the date of the most recent communication in a thread.
• Technical and device data (logs): Retained for a maximum of 12 months on a rolling basis unless specific data is required for an ongoing investigation or legal proceeding.

As a ctc77 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 2 business days and respond fully within 5 business days.

• Right of Access: You have the right to request a copy of the personal data that ctc77 holds about you. We will provide this in a clear, structured format. Requests are fulfilled free of charge for one copy per 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly from your account settings page.
• Right to Erasure: You may request the deletion of your personal data. ctc77 will honour such requests where there is no overriding legal obligation or legitimate interest requiring us to retain the data (for example, we are required to retain KYC and financial records for a minimum of 5 years for AML compliance purposes).
• Right to Restrict Processing: In certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved — you may request that ctc77 restrict the processing of your data to storage only.
• Right to Data Portability: Where technically feasible, you may request that ctc77 provide your personal data in a structured, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service provider.
• Right to Object: You have the right to object to ctc77's processing of your personal data for marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interest, though ctc77 may continue such processing where compelling legitimate grounds override your objection.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

The ctc77 platform integrates with a number of third-party services to deliver a complete online gaming experience to players in Bangladesh. This section clarifies the privacy implications of those integrations.

Game Providers: Games on ctc77 are supplied by game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is delivered via a software integration between ctc77 and the relevant studio's platform. While gameplay data is processed through these studios' servers, ctc77 maintains contractual arrangements with each provider to ensure appropriate data handling standards.

Mobile Financial Services: Deposits and withdrawals are processed via bKash, Nagad, Rocket, and Upay. When you initiate a payment, you are interacting with that provider's own payment interface. ctc77 is not responsible for the privacy practices of these payment providers. We encourage you to review the privacy policy of your chosen mobile financial service provider before initiating transactions.

Live Chat Support: ctc77's 24/7 customer support chat may be facilitated by a third-party live chat platform. Conversations conducted via live chat are recorded and stored for quality assurance and dispute resolution purposes. The live chat provider processes conversation data on behalf of ctc77 under a data processing agreement.

No Embedded Social Media Trackers: ctc77 does not embed social media tracking pixels (such as Facebook Pixel, Twitter Pixel, or TikTok Pixel) in any page of the ctc77 platform. We do not share behavioural data with social media advertising platforms.

ctc77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, ctc77 will notify registered players via the email address associated with their account at least 7 days before the revised Policy takes effect. The "Last updated" date at the top of this Policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how ctc77 protects your personal data. Your continued use of the ctc77 platform after the effective date of a revised Policy constitutes your acceptance of the changes.

Contact Us: If you have any questions, concerns, or requests relating to this Privacy Policy or ctc77's data handling practices, please contact our privacy team using the details below. Our support team operates 24 hours a day, 7 days a week, at Bangladesh Standard Time (UTC+6).

• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" for data-related matters
• Live Chat: Available directly within the ctc77 platform — 24/7 support in English
• Response Time: ctc77 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 5 business days